Top 10 FAQs

Top 10 FAQs

Applying for a Capital Index MT4 account is quick and easy. The online application takes less than 5 minutes to complete and can be accessed at the following link: Open a live trading account.

Know Your Customer (KYC) or Know Your Client is a form of due diligence which helps to ensure that financial institutions have detailed information about their clients.

Not only does this mean that Capital Index understands our clients better (including considerations such as risk tolerance and investment preferences), it also aims to clearly identify who the institution is dealing with and helps to prevent fraud on customer accounts.

Upon completion of your application, we will notify you if we require any supporting documents.  Usually a form of ID and current proof of residence. The requirements may vary depending on where you are resident.

If you have an existing MetaTrader 4 account, you may request another one by sending an to clientservices@capitalindex.com. You can open up to a maximum of five accounts. Only one account will show at a time in the MT4 Client Terminal.

You can register for a Capital Index MT4 demo account quickly and easily via our website: Open demo account

If there is no activity on your Demo Accounts for 60 days, your Demo account will expire.  You will then be required to open a new demo account.

Clients of Capital Index can make bank transfer and card deposits via one of two secure payment service providers.  Deposits and withdrawals cannot be made to/from third party accounts. To deposit or withdraw funds, please go to our secure Client Portal.

Once we have received suitable account opening documents, your account should normally be approved within 48 hours.

To reset your password at any time please click this link.  If this does not work, please contact a member of our Client Service Team by emailing clientservices@capitalindex.com or phoning +44 (0)207 060 5120.

Yes, you may transfer funds between your trading accounts. Please email clientservices@capitalindex.com with your instruction including direction and amount to be credited/debited from one account to another.

To change your address, name or other personal details please email clientservices@capitalindex.com.  Please note, you will be required to provide evidence to facilitate your request.

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