Deposit and withdrawals FAQs

Deposits and withdrawals

Clients of Capital Index can make bank transfer and card deposits via one of two secure payment service providers.  Deposits and withdrawals cannot be made to/from third party accounts. To deposit or withdraw funds, please go to our secure Client Portal.

List of chargesEuropeanInternational
Bank transferNo feeNo fee
Bank transfer same day15 GBP/EUR/USD15 GBP/EUR/USD
Debit cardNo feeNo fee
Credit cardNo fee1.5%

All Retail client funds deposited with Capital Index are fully segregated from the company’s own funds and are kept in separate bank accounts. This ensures that funds belonging to clients cannot be used for any other purpose. 

In the unlikely event of Capital Index becoming insolvent, the funds will be returned to clients, minus the administrator’s costs in handling and distributing these funds. They will not be treated as recoverable assets by general creditors of Capital Index.

Retail clients of Capital Index (UK) Limited are protected for compensation under the Financial Services Compensation Scheme (FSCS) of up to £50,000. This can be used to cover any shortfall in funds.

Read more about Client Protection

We only return funds to the same account we have received the funds from. This is in line with our Anti-Money Laundering obligations. If your original account no longer exists, please contact a member of Client Services to discuss an alternative method.

We only accept payments from accounts with the same beneficiary name. Payments received from an account in a different name than the trading account holder constitutes a third party deposit. This applies to Corporate funds received for an Individual account holder and vice-versa. Funds that constitute third party payment will be rejected and returned back to source immediately. 

We do not accept payments in form of cash or cheque. We can only accept payments by bank transfer or debit/credit cards.

If your card has expired, we may be able to send your funds back to an alternative location. Please contact a member of Client Services to discuss the options available to you.

Your deposit attempt may have been declined for a number of reasons:

  • Your address does not match that on file with your bank.
  • There are insufficient funds held in your bank account to clear your deposit.
  • The online payment limit set by your bank has been reached. Please contact your bank for resolution.  

The minimum deposit is 100 units of your base currency, depending on your account type. Please visit our Accounts page for more information

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