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Frequently Asked

Select one of the topics below to find an answer to the Frequently Asked Questions.
If you can’t find what you are looking for, please contact us to speak to a member of our team.

Deposits and Withdrawals FAQs

How can I make deposits and withdrawals?

Clients of Capital Index can make bank transfer and card deposits via one of two secure payment service providers.  Deposits and withdrawals cannot be made to/from third party accounts. To deposit or withdraw funds, please go to our secure Client Portal.

What are your charges when making deposits and withdrawals?

List of charges European International
Bank transfer No fee No fee
Bank transfer same day 15 GBP/EUR/USD
Debit card No fee No fee
Credit card No fee No fee

Please note that, with the exception of same day withdrawals, whilst we will not charge for deposits or withdrawals, your bank or card provider may.

How safe is my money?

All Retail client funds deposited with Capital Index are fully segregated from the company’s own funds and are kept in separate bank accounts. This ensures that funds belonging to clients cannot be used for any other purpose.

In the unlikely event of Capital Index becoming insolvent, the funds will be returned to clients, minus the administrator’s costs in handling and distributing these funds. They will not be treated as recoverable assets by general creditors of Capital Index.

Retail clients of Capital Index (UK) Limited are protected for compensation under the Financial Services Compensation Scheme (FSCS) of up to £50,000. This can be used to cover any shortfall in funds.

Read more about Client Protection

Can I withdraw my money to a different account?

We only return funds to the same account we have received the funds from. This is in line with our Anti-Money Laundering obligations. If your original account no longer exists, please contact a member of our Client Services team. We do not allow third-party payments to or from a client’s account.

Can I deposit money on my account from a third party?

No. We only accept payments from accounts with the same beneficiary name as that of the trading account. Payments received from an account in a different name than the trading account holder constitutes a third party deposit. This applies to Corporate funds received for an Individual account holder and vice-versa. Funds that constitute third party payment will be rejected and returned back to source immediately and your account could be closed.

Can I pay with cash or cheques?

No. We do not accept payments in form of cash or cheque. We can only accept payments by bank transfer or debit/credit cards.

My card has expired. What next?

If your card has expired, please contact a member of Client Services.

My deposit has failed. Why?

Your deposit attempt may have been declined for a number of reasons:

  • Your address does not match that on file with your bank.
  • There are insufficient funds held in your bank account to clear your deposit.
  • The online payment limit set by your bank has been reached. Please contact your bank for resolution.

What is the minimum funding on an account?

The minimum deposit is 100 units of your base currency, depending on your account type. Please visit our Accounts page for more information

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