Client Protection


Trading leveraged trading products carries a high level of risk.

Client Categorisation

All Capital Index clients are categorised as Retail and will remain so unless otherwise agreed with you.

Segregated Accounts

All client funds deposited with Capital Index are fully segregated from the company’s own funds and are kept in separate bank accounts. This ensures that funds belonging to clients cannot be used for any other purpose.

The segregated accounts are held with a top tier UK bank, Barclays Bank Plc. in London.


In the unlikely event of Capital Index becoming insolvent, the funds will be returned to clients, minus the administrator’s costs in handling and distributing these funds. They will not be treated as recoverable assets by general creditors of Capital Index.

Retail clients of Capital Index (UK) Limited are protected for compensation under the Financial Services Compensation Scheme (FSCS) of up to £50,000. This can be used to cover any shortfall in funds.

Other Considerations

All client money processes and compliance with the rules are audited annually by our statutory auditors.

Internal audit processes are also performed and are overseen by the independent Non-Executive Directors.

Capital Index does not speculate on positions in the market or have exposure to corporate or sovereign debt. The company has substantial liquidity and capital reserves significantly in excess of regulatory requirements.

We take our regulatory obligations very seriously. We have taken all the necessary measures to ensure our clients’ funds are fully protected.

Know  your customer (KYC)

Know Your Customer (KYC) or Know Your Client is a form of due diligence which helps to ensure that financial institutions have detailed information about their clients.

Not only does this mean that Capital Index understands our clients better (including considerations such as risk tolerance and investment preferences), it also aims to clearly identify who the institution is dealing with and to ensure the client is not involved in any criminal activity (such as fraud or money laundering).

Capital Index (UK) Limited is registered under laws of the United Kingdom, England and Wales with registration number 09532185 and is authorised and regulated by the Financial Conduct Authority, with financial services register number 709693.

Capital Index applies the Markets in Financial Instruments Directive (MiFID). MiFID provides a harmonised regulatory environment for investment services across the European Economic Area (EEA). The main objectives of the MiFID Directive are to enhance financial transparency, increase competition, and offer greater consumer protection in investment services.

CFDs and spread bets are complex instruments and come with a high risk of losing money rapidly due to leverage. 79% of retail investor accounts lose money when trading CFDs and spread bets with this provider. You should consider whether you understand how CFDs and spread bets work and whether you can afford to take the high risk of losing your money.